Overview

• Herefordshire and Worcestershire led the 2025 GP Patient Survey with more than 80% of patients rating their overall experience as good or very good
• The Surgery, Kingstone recorded the highest local scores with 98% satisfaction, 99% ease of phone contact and 100% confidence in clinicians
• Reception services showed wide variation, earning 98% helpfulness ratings at Kingstone but just 66% at Wargrave House Surgery
• Wargrave House Surgery (58% satisfaction) and Hereford Medical Group (71%) struggled with both overall experience and phone access below 30%
• Underperforming practices have introduced new booking systems and expanded GP capacity to reduce call wait times and improve appointment availability