Overview
- Registers at the Burleson, Texas, H‑E‑B went down on Monday, Dec. 22, stopping checkout lines during a computer outage.
- Shopper video shows an employee identified as Destanie announcing that customers already in line with full baskets would have their items bagged for free.
- H‑E‑B confirmed the decision in a public statement, saying it prioritized customers during the busy holiday period.
- Applause and emotional reactions followed the announcement, while incoming shoppers were asked to wait or were turned away until systems were restored.
- No technical cause has been disclosed, and reporting indicates the issue was limited to the single store, though locals said that location had seen recent system troubles.