Overview
- H‑E‑B confirmed to USA TODAY that customers with full baskets at its Burleson location received their groceries for free after registers went down.
- The outage occurred Monday, Dec. 22, with video showing an employee named Destanie informing waiting shoppers of the decision.
- Shoppers applauded and cheered as staff bagged carts at no charge, with customers describing the gesture as an unexpected Christmas gift.
- Videos posted by customers, including clips shared by Shelley Browder and reposted by Pearl Matamoros, drove local and national coverage.
- A shopper who shared the video said the store had experienced computer issues in the days prior, though reports indicate the incident was limited to the Burleson site.