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Heathrow Achieves Record April Passenger Numbers and Industry-Leading Service Metrics

The airport served 7.1 million passengers last month, a 5.9% increase from April 2024, while maintaining top operational performance despite recent challenges.

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Overview

  • Heathrow Airport reported its busiest April on record, with nearly 7.1 million passengers—a 5.9% rise compared to April 2024, partly due to the timing of Easter.
  • The airport achieved the highest departure punctuality among major European hubs, with 99% of bags traveling on planned flights and 97% of passengers waiting less than five minutes at security.
  • An interim report on the March substation fire revealed that power was restored seven hours before flights resumed, raising questions about the incident's cause and response protocols.
  • Some airlines continue to criticize Heathrow for its passenger charges, branding it as one of the most expensive airports globally.
  • Heathrow’s CEO, Thomas Woldbye, emphasized preparations for the upcoming summer peak to sustain high service standards and operational efficiency.