Health Ombudsman Warns Against 'National Religion' Status for NHS

Rebecca Hilsenrath calls for critical reform as complaints surge and regulatory inefficiencies persist.

Clapping for the NHS during the pandemic may have shielded it from necessary criticism, says Hilsenrath.
Complaints to the health ombudsman about the NHS have risen by nearly 50% since 2020/21.
Health Secretary Wes Streeting has labeled the NHS 'broken' and initiated an independent investigation.
Hilsenrath highlights the need for cultural change within the NHS to prevent repeated failures.
The current regulatory framework is deemed inefficient, with calls for a streamlined approach.