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Health Insurers Pledge Steps to Simplify Prior Authorization Process

The agreement responds to public anger over care delays after UnitedHealthcare’s CEO was killed in December

In this 2014 photo, a patient is assisted while walking out of the emergency department at a hospital in Atlanta.
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File photo: application and instructions paper work for the Health Insurance Marketplace from the Department of Health and Human Services.
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Overview

  • Dozens of insurers covering 257 million people committed to a six-part plan intended to reduce treatment delays and administrative burdens
  • Participants include UnitedHealthcare, CVS Health’s Aetna, Cigna, Humana, Kaiser Permanente and dozens of Blue Cross Blue Shield plans
  • The plan sets January 1, 2027 for a common electronic prior authorization framework and January 1, 2026 for narrowing the scope of services requiring approvals
  • Insurers will honor existing authorizations for 90 days when patients switch plans and provide clear explanations of decisions with appeal information
  • By 2027, plans will aim to process at least 80% of electronic authorization requests in real time and ensure medical review of all clinical denials