Overview

• HDFC Bank issued a public statement saying the woman heard berating a CRPF personnel is not its employee and that the conduct in the clip is unacceptable.
• News reports identify the caller as a telecaller named Anu Radha or Anuradha Varma, with spellings varying across coverage and no verified employer connection.
• The initial recording captured the caller mocking the jawan's education and profession and making derogatory comments about his family during a loan-related dispute.
• A second audio circulating online features the woman apologising, attributing her behaviour to stress and asking that people stop sending harassing messages and calls.
• Questions persist over how the caller accessed loan information, and there is no confirmed disciplinary action or legal outcome reported at this time.