Overview

• A widely shared audio captured a woman berating a CRPF personnel over an alleged loan issue, drawing heavy public condemnation online.
• HDFC Bank issued an official statement saying the caller is not its employee and called the behavior unacceptable and against its values.
• News outlets identified the caller as Anuradha Varma and described her as a telecaller or loan recovery agent, though her employer remains unconfirmed.
• A second recording circulating online features the woman apologising, citing stress and asking that abusive messages and calls to her stop.
• The episode has intensified scrutiny of how borrowers’ details are accessed and of third‑party loan‑recovery practices, with calls for clearer accountability.