Overview
- The family began their stay on July 13 when they say staff warned of an ant problem and two members slept in the car while the stepfather slept in the caravan.
- An independent pest control inspection later identified bed bugs in the original caravan and Haven says it treated the unit immediately.
- Haven apologised, issued a full refund, gave £200 in on-site vouchers and let the family remain at the resort free of charge while the matter was dealt with.
- The stepfather reports about 120 bites, sought antibiotics at a local walk-in clinic and said doctors commented on the unusual severity, a claim reported by the family but not independently verified beyond the pest-control finding.
- The family also complained the replacement caravan was below standard with stained bedding, cobwebs and damaged curtains which raises broader questions about maintenance, guest notification and reputational risk for holiday operators.