Overview
- American customer Sarah Palmyra bought a Chanel vanity bag at the brand’s boutique inside Harrods during a trip to London.
- She says the bag she unboxed at her hotel had visible ink marks, pulled threads, and no protective film on the mirror, unlike her friend’s purchase.
- When she returned before her flight, staff said no refund or exchange could be processed until an investigation and that the bag could not be resold in that condition.
- After the inquiry, Harrods emailed that associates had no contact with ink and said no refund or exchange was available, so she refused delivery and her bank issued a refund.
- The dispute spread widely on TikTok and in UK media, and outlets report they have asked Harrods and Chanel for comment.