Overview

• Haptik rolled out its AI for All program to bring enterprise-grade conversational automation to small and medium businesses and set a goal to onboard 300,000–500,000 firms within two years.
• Entry pricing starts at ₹10,000, with an option for pay-as-you-use billing to lower upfront adoption costs.
• Deployment is offered through Interakt, Haptik’s WhatsApp-first CRM used by more than 50,000 businesses, enabling no-code setup without complex integrations.
• Haptik’s Voice Agents are positioned to replace traditional IVRs by handling support, bookings, follow-ups and lead qualification across 22 Indian languages around the clock.
• The company reports early results of up to 80% automation of repetitive queries and a 20–25% lift in lead-to-sale conversions, with pilots including Re’equil, Pantheon Development and Aster Hospitals in the UAE.