Overview

• A Hamazushi branch in Natori, Miyagi, served vanilla ice cream whose container had detergent on it, causing a 3-year-old to fall ill.
• The company says a cleaning spray tool was left on top of the ice-cream freezer after closing on August 16, and leaked into the unit.
• The child ate the ice cream on August 17 and developed vomiting, fever, and tongue numbness before receiving short-term hospital care.
• After complaints, the store discarded all freezer items and washed the interior, and the chain reaffirmed that its manual forbids placing spray tools on freezers or food.
• Hamazushi announced staff retraining and stronger management controls across its stores, and noted the case was identified through customer reports.