Overview
- A viral video captured two 17-year-old diners urinating into a hotpot at a Haidilao restaurant in Shanghai on February 24, 2025.
- Haidilao confirmed the incident and apologized publicly, acknowledging gaps in staff training and response protocols.
- The restaurant is offering full refunds and 10 times the meal cost as compensation to over 4,000 customers who dined at the branch between February 24 and March 8.
- Shanghai police have detained the two individuals involved, and Haidilao has filed a civil lawsuit against them.
- The incident has sparked public criticism over the delayed response and raised concerns about food safety practices at the popular chain.