Overview

• A viral video captured two 17-year-old diners urinating into a hotpot at a Haidilao restaurant in Shanghai on February 24, 2025.
• Haidilao confirmed the incident and apologized publicly, acknowledging gaps in staff training and response protocols.
• The restaurant is offering full refunds and 10 times the meal cost as compensation to over 4,000 customers who dined at the branch between February 24 and March 8.
• Shanghai police have detained the two individuals involved, and Haidilao has filed a civil lawsuit against them.
• The incident has sparked public criticism over the delayed response and raised concerns about food safety practices at the popular chain.