Overview

• Customer Satish Sarawagi reported on Tuesday that a glove was inside a sandwich he ordered via Zomato.
• Zomato Care replied within about 30 minutes, calling the report “absolutely shocking,” apologising and pledging an investigation.
• Sarawagi tagged the Food Safety and Standards Authority of India in his post, elevating the issue as a food hygiene concern.
• The restaurant from which the sandwich was prepared had not issued a public explanation in the latest coverage.
• No regulatory action or investigative findings had been disclosed, with reports noting past food-safety lapses such as a 2023 FreshMenu case.