Overview
- Drivers halted services on March 23 after weekend protests, leading to longer wait times for rides across parts of the city.
- The central demand is compulsory passenger KYC, with drivers calling for Aadhaar or other valid ID checks to deter fake or unverified riders.
- Drivers report assaults and threats during trips and argue that strict verification applies only to drivers, not to customers.
- Protesting drivers say in‑app SOS and grievance tools do not trigger timely help from companies or police in emergencies.
- The January killing of 25-year-old driver Suraj Singh in Sector 37/37C is cited as a catalyst, and some drivers also seek a minimum base fare under the 2025 aggregator guidelines due to shrinking earnings and higher costs.