Overview
- A 22-year-old guest discovered bed bugs in her pillow at the Premier Inn Manchester Airport on June 17 and left the room immediately after spotting multiple insects.
- She told staff at reception late that night that they reacted dismissively, was offered a complimentary breakfast and a £77 refund, and was moved to another room but did not sleep there.
- Premier Inn says it locked down the affected area, called an expert supplier to inspect and treat the room and nearby rooms, and that the impacted room has been cleared.
- The chain says a refund was processed and it has apologised, while the guest has filed a formal complaint and says she has not received the money and will not stay with the brand again.
- The episode highlights how rare but visible bed-bug reports can damage trust in budget hotels and could prompt closer public scrutiny of housekeeping checks and pest-response procedures.