Overview
- The guest says a couples massage at Conrad Maldives triggered neck swelling the same evening during a trip to propose.
- His medical team reportedly linked a 4.6 cm mass of scar tissue and clotted vessels to trauma from the hotel spa, leading to surgery.
- He states he provided medical records and bills to Hilton’s Office of Trust & Risk but received no substantive response for months.
- On January 5, he posted a detailed thread on X to press for engagement from Hilton and potential reimbursement.
- Coverage notes such severe neck injuries from massage appear extremely rare, and Hilton has not publicly commented in the reports reviewed.