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11h ago

GSA Strikes OneGov Deal With ServiceNow, Offering Up to 70% Off AI-Powered ITSM Through 2028

The OneGov pact channels federal buying power to accelerate deployment of FedRAMP‑authorized AI workflows across agencies.

Jonathan Alboum speaks at Verizon's Government of the Future Summit in February. (FedScoop)
ServiceNow logo on a 130,000-square-foot building at 2251 Lawson Lane that the software company has leased.

Overview

  • Agencies can get up to 70% off upgrades to ServiceNow’s ITSM Pro and ITSM Pro Plus bundles for three years, with the contract window running to September 2028.
  • The deal also offers a 40% discount on upgrades to the standalone ITSM Pro product for one year, with availability noted through September 2026.
  • GSA says adoption of the tools could raise workflow efficiency by as much as 30%, citing rapid deployment of thousands of prebuilt AI agents for faster incident resolution and approvals.
  • ServiceNow frames its platform as the connective tissue for federal tech stacks, integrating hyperscalers, AI models, databases and other tools procured under recent OneGov agreements.
  • ITSM Pro runs in ServiceNow’s government community cloud, which the company says has FedRAMP High authorization, and the vendor notes its software is already used by roughly 75% of federal agencies.