Overview
- The company announced the suspension on November 25 following a routine review conducted with local authorities of the hotel's facilities and internal processes.
- The closure aims to ensure compliance with municipal regulations while prioritizing visitor safety and service quality.
- All affected guests will be contacted for full refunds or relocation to other Grupo Mundo Maya properties, subject to availability.
- No reopening date has been given, and the company is directing the public to its website and social media for updates.
- The move was reported as the first closure among Defense-operated hotels during an active year-end promotional push, with no specific deficiencies disclosed.