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Grubhub Data Breach Exposes Customer and Driver Information

Hackers accessed personal details through a third-party account, prompting Grubhub to enhance security measures and investigate the impact.

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NEW YORK, NY - JUNE 13: A delivery person for GrubHub rides an e-bike along Third Avenue on June 13, 2024, in New York City. (Photo by Gary Hershorn/Getty Images)
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Overview

  • Grubhub confirmed that hackers accessed personal data, including names, email addresses, phone numbers, and partial credit card details, through a third-party service provider's account.
  • The breach also compromised hashed passwords for certain legacy systems, but full payment card details, Social Security numbers, and bank account information were not accessed.
  • The breach affected customers, drivers, merchants, and campus dining users who interacted with Grubhub's customer support platform.
  • Grubhub has terminated the third-party account, removed the service provider from its systems, and implemented additional security measures, including password rotations and enhanced anomaly detection.
  • The company has not disclosed the exact number of affected individuals or the specific timeline of the breach but continues to investigate the incident with external forensic experts.