Overview

• Zoe Glover says staff told her she was barred from the Chester store because of her four-year-old son's behavior on a previous visit.
• Her son, Ruben, is non-verbal autistic, and regular trips to the shop form a routine that helps him stay calm.
• Glover alleges staff swore at her to leave and describes a distressing public meltdown as they were removed, calling the incident disability discrimination.
• Greggs says the ban does not reflect company policy, has apologized, and is investigating with shop teams how it happened and how to prevent a repeat.
• The company offered a £15 voucher as an apology, which Glover says is inadequate as she awaits the outcome of the investigation and considers future outings.