Overview
- A TripAdvisor post this month rated Riverbank Coffee one star, calling a decaf Americano "awful" and the service "even worse."
- In Instagram stories, the owners explained the difference between an Americano and a flat white and said a replacement flat white would be a new order.
- The cafe said staff offered to remake the original Americano, the customer refused, and the business then told the reviewer not to return.
- The owners also ran an Instagram poll asking followers whether the boss or the customer was right.
- The clash has drawn mixed local reactions, with supporters backing staff protection and critics warning of lost goodwill for the small riverside cafe opened in 2020.