Overview
- Following days of cancellations, the Civil Aviation Ministry directed IndiGo to reduce planned winter operations by 10%, doubling an earlier 5% trim ordered by the DGCA, with all destinations to remain covered.
- Regulator DGCA issued show-cause notices to IndiGo’s top leadership and launched an enforcement investigation, while requiring a revised schedule and deploying officials for on-ground checks at major airports.
- IndiGo linked the turmoil to gaps in transitioning to revised Flight Duty Time Limitations, telling authorities it was about 65 captains short under the new norms.
- Summoned to the ministry, CEO Pieter Elbers said operations are stabilised, with 1,800–1,900 daily flights and service restored across 138 stations, though some airports still reported cancellations.
- Refund processing was confirmed through December 6, with payouts cited at Rs 827 crore and described by the minister as exceeding Rs 750 crore, as authorities capped fares and temporarily eased some duty norms that pilot unions questioned on safety grounds.