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Government of India Rolls Out WhatsApp Aadhaar Downloads via MyGov Helpdesk

The service uses DigiLocker authentication and an OTP to send a password-protected, UIDAI-signed PDF directly in the chat.

Overview

  • Users save the MyGov Helpdesk number +91-9013151515, start a WhatsApp chat, select DigiLocker services and provide their 12-digit Aadhaar number.
  • Verification is completed with a one-time password sent to the mobile number registered with Aadhaar before the document is shared.
  • Aadhaar must be linked in DigiLocker prior to use, and only one document can be retrieved per request through the chatbot.
  • The delivered file is a digitally signed, password-protected PDF that is accepted as a valid identity document.
  • An alternative to SMS OTP remains available on the UIDAI website using a TOTP generated in the mAadhaar app.