Overview

• The agreed amendments replace the current requirement to reply at least in Spanish with a duty to respond in the official language used by the customer.
• Companies must provide Catalan training for customer service staff and ensure adequate human, material, technical and organizational resources, including for outsourced services.
• The obligations would apply to firms with more than 250 employees, annual turnover above €50 million, or providers of basic public‑interest services.
• A scheduled ponencia session to examine the changes was canceled and must be rescheduled before the amendments can be ratified.
• An additional provision is intended to avoid infringing Generalitat competencies, with affected sectors including utilities, telecoms, transport, postal services, banking, insurance and audiovisual platforms.