Overview

• The Department of Consumer Affairs activated a GST grievance category on the National Consumer Helpline and INGRAM, reachable on toll‑free 1915 or online in 16 Indian languages plus English.
• The channel is designed to handle queries on revised GST rates, charges and exemptions as GST 2.0 takes effect on September 22.
• Complaints can be filed under sector sub‑categories including automobiles, banking, consumer durables, e‑commerce and FMCG.
• Complaint data will be shared with affected companies, the CBIC and other authorities to enable timely action under law and strengthen GST compliance.
• Preparations included a CBIC training for helpline counsellors on September 11 and a September 17 stakeholder meeting where firms were urged to pass GST rate reductions to consumers.