Overview
- Gemini can place calls to stores, restaurants, and salons, navigate automated menus, wait on hold, and carry on conversations on a user’s behalf.
- Users see a live transcript of the call and can jump in at any time to speak or take over the conversation.
- The capability is rolling out as a limited early preview restricted to Pixel 11 series owners in the U.S. who have a paid Gemini subscription and are enrolled in the Phone app public test.
- Google says the cautious, small-scale test is meant to avoid messy real-world calls and to respect the time of shop owners and front-desk staff.
- The feature builds on Google’s prior experiments with phone assistance such as Duplex and Hold for Me and could save users hours spent on hold while raising questions about how businesses will handle automated callers.