Overview

• Google uncovered and removed over 10,000 fake or hacked business listings on Google Maps, including both fabricated profiles and hijacked legitimate accounts.
• The scams often targeted consumers in urgent situations, such as those seeking locksmiths or towing services, using bait-and-switch tactics or redirecting calls to fraudulent businesses.
• Google has filed a lawsuit against an individual allegedly involved in a larger criminal network that created and sold fake business profiles.
• The company has implemented measures to block associated accounts, scan for similar fraud, and prevent future scams on its platform.
• Google plans to use any damages won from the lawsuit to support anti-scam initiatives and is partnering with the Cybercrime Support Network to educate users on identifying scams.