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Google Releases Fix for Google Drive File Loss Issue

Users can recover lost files by updating to the latest version of Google Drive for desktop and running a built-in recovery tool.

Overview

  • Google has released a fix for the Google Drive file loss issue that affected a small subset of users on desktop version 84.0.0.0 to 84.0.4.0.
  • The fix involves updating to the latest version of Google Drive for desktop (version 85.0.13.0 or higher) and running a recovery tool within the app.
  • Users can access the recovery tool by clicking the Drive icon in the menu bar or system tray, holding Shift, clicking Settings, and selecting 'Recover from backups.'
  • If successful, users will receive a 'Recovery has started' notification, and recovered files will appear in a new 'Google Drive Recovery' folder on the desktop.
  • If the recovery tool fails, Google advises users to submit feedback through the Drive for desktop app using the hashtag '#DFD84' and including diagnostic logs.