Overview

• User reports began around 2:58 PM EDT on September 11 as Android and iOS apps failed to load maps, listings, or directions, with some seeing a “Cannot reach server” error.
• Google’s Status Dashboard identified problems in the Maps SDK for Android and iOS and the Navigation SDK as the source of the disruption.
• The desktop web experience continued to operate normally throughout the incident.
• By about 5:22 PM ET, Google reported mitigation was underway and noted signs of recovery.
• Google has marked the incident resolved and said it will publish an analysis after its internal review, with Downdetector tallying 4,000+ problem reports and social posts illustrating the impact.