Overview
- Dispatchers can request a live view during an emergency call or SMS, and the caller starts a one-way stream with a single tap.
- The video flows only from the caller to the center, letting staff see the scene while the caller cannot view the dispatcher.
- The feature runs via Google Play Services on Android 8 or newer, requires no setup, uses encryption, and can be stopped at any time.
- Google says the rollout is active in the United States and in selected areas of Germany and Mexico, including Freiburg and Breisgau-Hochschwarzwald.
- Google positions the feed to improve assessment and guide first aid such as CPR, and it is collaborating with rescue organizations to expand coverage.