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Google Drive Users Report Loss of Months' Worth of Data

Google is investigating the issue, which appears to affect a subset of desktop users, but the root cause remains unknown.

Overview

  • Google Drive users have reported the loss of months' worth of data, with some files dating back to May 2023 disappearing from the cloud storage service.
  • Google has acknowledged the issue and is currently investigating, but the root cause remains unknown.
  • The issue seems to affect a 'limited subset' of Google Drive for desktop users, specifically those using versions 84.0.0.0 through 84.0.4.0.
  • Google has advised users not to disconnect their accounts or delete or move the app data folder while the investigation is ongoing.
  • Many users have reported that the lost data is critical and work-related, and attempts at recovery have so far been unsuccessful.