Overview
- Disruptions began around 9 a.m. PST on Nov. 12, stopping some users from opening or editing files in the affected apps.
- Google reports some customers are seeing the ERR_SSL_PROTOCOL_ERROR message when accessing Drive, Docs or Sheets.
- Outage tracker Downdetector recorded roughly 2,000 to 2,700 user reports, with Google Drive drawing the most complaints.
- The Workspace status page initially showed no incidents before Google posted an incident notice, an apology and an investigation update.
- Google has not provided a workaround or root cause and indicated a follow-up update was targeted for about 11:10 a.m. PST.