Overview

• Kurian told Big Technology that clients using Google’s Customer Engagement Suite have “almost none” layoffs after adoption.
• The suite handles small, routine or awkward questions so human agents can focus on more complex customer issues.
• Sundar Pichai has said Google measured roughly a 10% productivity gain among engineers from AI tools.
• Alphabet disclosed that over 30% of Google’s new code is now AI‑generated, up from 25% reported in October.
• Microsoft UK’s Darren Hardman said GitHub Copilot writes about 40% of Microsoft’s code, helping accelerate product launches.