Google Cloud Error Disrupts UniSuper Services for Over a Week

A misconfiguration during system provisioning led to the deletion of UniSuper’s cloud account, impacting half a million members.

Google and UniSuper confirmed the disruption was caused by an accidental deletion during cloud service provisioning.
The outage, described as a 'one-of-a-kind' event by Google, affected services for a week, leaving members without access to their accounts.
Backup systems at another cloud provider mitigated total data loss, aiding in the recovery of the fund's operations.
Google has taken steps to prevent a recurrence, ensuring such disruptions do not happen again.
UniSuper's CEO emphasized the outage was not due to a cyber-attack and no personal data was compromised.