Overview

• Business Insider reported internal documents and guidance indicating U.S. staff would need to grant Nayya access to enroll in Alphabet health plans, with an internal page saying participants "can't entirely opt out" of third-party data sharing under HIPAA.
• Following internal pushback and public scrutiny, Google revised its HR wording and said declining to share data will not affect an employee’s ability to enroll in benefits.
• Spokesperson Courtenay Mencini said participation is voluntary, Nayya only receives standard demographic data if employees opt in, and Google does not access employees’ health information through the tool.
• Nayya says its service helps participants track deductibles and receive personalized plan recommendations and that it protects health data in line with HIPAA without selling personally identifiable information.
• The dispute highlights growing use of AI in benefits administration by large employers, with firms such as Salesforce and Walmart also adopting similar tools, which continues to raise privacy and consent concerns.