Overview
- Logins via the web portals were unavailable for some users from about 08:40 to 11:45 local time, while access through mobile apps continued to work.
- GMX and WEB.DE said all services have been fully available again since 11:45 after teams redistributed load within their server infrastructure.
- The companies attributed the disruption to a network infrastructure fault that caused intermittent load spikes in one of their data centers.
- Outage trackers recorded thousands of user reports during the incident, with counts varying notably across monitoring sites.
- PC-WELT reported that the disruption was not caused by the previous day’s Cloudflare issues.