Overview
- Delivery delays and unfulfilled orders were reported across quick‑commerce and food apps, with the sharpest impact seen in Gurugram, while Delhi and Noida saw limited disruption and companies offered no detailed public responses.
- Worker groups have announced a second nationwide strike on December 31 and warn of wider service slowdowns during New Year’s Eve unless demands are addressed.
- Demands include withdrawing 10‑minute delivery promises, transparent and fair pay, reasonable hours and rest breaks, stronger in‑app grievance redressal, safety gear and insurance, and an end to account deactivations without due process.
- Union leaders alleged retaliation such as ID blocking and pressure on organisers, and said platforms tried to dilute the strike using third‑party couriers, incentives and temporary reactivations.
- The Code on Social Security now requires platforms to contribute 1–2% of annual turnover to a social security fund, capped at 5% of payouts to workers, but unions argue implementation and protections on pay and algorithmic control remain inadequate.