Overview

• The new ‘My GHMC on WhatsApp’ helpline went live on August 1, offering a dedicated number for sanitation issues
• Complaints are limited to construction and demolition debris, overflowing bins and garbage accumulation at specific spots
• Users must attach photographic evidence and precise location data to substantiate each grievance
• The service removes the need for citizens to visit GHMC offices when reporting waste concerns
• This launch builds on Telangana’s July 27 Prajavani WhatsApp pilot as part of a wider digital civic services expansion