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Germany’s Nationwide ePA Sees Disappointing User Uptake

Technical barriers coupled with limited patient awareness threaten the ePA’s viability ahead of an October requirement for physicians to enter diagnoses

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Links ist der Verbandschef des deutschen Hausärzteverbands, Markus Beier, daneben der Chef der Techniker Krankenkasse, Jens Baas – beide sehen das deutsche Gesundheits- und Krankenkassensystem auf Irrwegen

Overview

  • More than 70 million statutory-insured Germans received an electronic patient record by default on April 29, 2025, but only about one million have activated their accounts at major insurers
  • At Techniker Krankenkasse, just 750,000 of 11 million ePAs are in active use and at Barmer only 250,000 of 7.8 million records have been opened
  • German medical associations cite a cumbersome registration process and frequent technical glitches as factors that risk a “Bruchlandung” of the project
  • Patient advocates and the Sozialverband Deutschland call for simplified language, improved accessibility and targeted education to include chronically ill, elderly and digitally less affine groups
  • From October 1, 2025, all physicians must legally upload new diagnoses and findings to the ePA, a mandate insurers expect will significantly boost system adoption