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Germany’s Digital Minister Warns AI Will Replace Programmers and Call-Center Staff

The message signals a rapid corporate turn to AI with real gains alongside urgent retraining needs.

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Bundesdigitalminister Karsten Wildberger (CDU) erwartet dramatische Veränderungen in der Arbeitswelt in Deutschland durch Künstliche Intelligenz (KI). "Die Zeit, in der die Industrie eine Jobmaschine war, geht zu Ende", sagte er.

Overview

  • Germany’s digital minister, who spoke Sunday to Bild am Sonntag, said AI will take over many programming roles and call-center jobs and urged lifelong learning for workers.
  • A new Weizenbaum Institute panel found regular AI use rose from 50% to 62% in one year, or 74% including pilots, with firms citing sharper delivery planning, smart shopping carts, and cleaner internal knowledge systems.
  • Industry speakers pointed to autonomous “agent” tools such as OpenClaw as promising yet risky and warned that AI now lets criminals automate targeted scams and create convincing deepfakes.
  • Surveyed companies reported using AI mostly to raise efficiency and improve product and service quality rather than to cut staff immediately.
  • Experts said Europe still trails U.S. AI investment, which pulls talent abroad, and called for stronger European cooperation to scale homegrown development.