Overview

• As of June 28, newly introduced online shops, apps, ticket machines and ATMs must support keyboard navigation, screenreader compatibility, alternative text, video subtitles, clear navigation, simple language and high-contrast visuals.
• Existing ATMs enjoy a grace period equal to their economic lifespan or 15 years from installation but must meet new accessibility standards by 2040.
• Micro-enterprises with fewer than 10 employees and under €2 million turnover are exempt; companies with up to 50 staff must demonstrate hardship to delay compliance.
• A market surveillance authority is now operational to conduct inspections, investigate complaints and impose fines up to €100,000 or order service suspensions for violations.
• Consumers can file reports on digital barriers with authorities but have no individual legal right to demand retrofits of existing websites or devices.