Overview
- More than 44,000 complaints were filed in the first nine months of 2025, roughly 40% above the prior year and far above 2023.
- Monthly complaints peaked at over 9,000 in July before dropping to about 6,200 in August and 6,000 in September, prompting cautious optimism from agency chief Klaus Müller.
- Deutsche Post acknowledged summer capacity shortfalls concentrated in Schleswig-Holstein and Berlin‑Brandenburg and said it hired additional staff to stabilize operations.
- The regulator gained authority to levy fines under the revised Postgesetz but plans to forgo penalties for now as it watches how performance trends develop.
- Roughly 90% of grievances typically target market leader Deutsche Post/DHL, and the postal mediation body logged 2,333 submissions in the first half of 2025.