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30m ago

Germany Puts 60% of Public Services Online, Few Available Nationwide

Bitkom urges faster scaling across all levels of government to lift usage stuck at 13%.

In Deutschland werden bislang 60 Prozent der Verwaltungsleistungen digital angeboten. Insgesamt 349 von 579 Behördenleistungen sind online verfügbar, aber nur 165 davon auch flächendeckend, wie aus einer Analyse des Digitalverbands Bitkom hervorgeht.
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Overview

  • Of 579 administrative services, 349 are available online, yet only 165 are offered nationwide and 230 remain offline.
  • A further 199 services are digitally accessible in more than half of cities and municipalities, underscoring uneven regional rollout.
  • Only about one in eight people have ever applied for a service online, with most citing unavailability or mandatory in‑person visits as the reason.
  • Technical problems and perceived complexity deter additional users, with 12% reporting glitches and 6% finding services too complicated.
  • Bitkom criticizes the snail’s pace and calls for reusing proven solutions across jurisdictions, noting that Bürgergeld and naturalization are among the few fully digital nationwide processes.