Germany Launches Digital Portal for Passenger Flight Compensation Claims

The new platform simplifies filing claims for delays and cancellations, operational at seven courts near major airports.

The German Federal Ministry of Justice has introduced an online portal to streamline passenger compensation claims under EU regulations.
Passengers can use the platform to check eligibility, estimate compensation amounts, and file claims digitally at seven courts near major airports, such as Frankfurt and Hamburg.
To file claims, users must create an account on 'Mein Justizpostfach' with an online ID and BundID credentials.
The portal is part of a pilot project aimed at modernizing Germany's justice system and reducing the burden of frequent, similar cases on courts.
Passengers filing claims independently must pay court fees upfront and may face additional costs if their claims are unsuccessful.