Overview
- Bundesnetzagentur chief Klaus Müller said the agency has shown a “yellow card” and will levy coercive fines if service breaches persist.
- Consumer complaints hit 38,760 by August, about one third higher than a year earlier, following a July peak of more than 9,000 cases.
- Problem clusters are concentrated in Schleswig-Holstein—Husum, Lübeck, Flensburg, Kiel—with elevated reports in Berlin and Brandenburg.
- Deutsche Post cites operational strain and staffing shortages, saying it has recruited additional personnel and that complaint volumes have eased since July.
- The regulator points to recently higher postage and underscores expectations for reliable delivery as the Christmas season approaches.