German Postal Complaints Reach Record High in 2024

The Bundesnetzagentur logged over 44,000 complaints, citing delivery issues and staff shortages as key factors.

The Bundesnetzagentur received 44,406 complaints about postal services in 2024, a 7% increase from the previous year and the highest on record.
Nearly 89% of the complaints were directed at Deutsche Post and its DHL division, with issues ranging from delayed or lost deliveries to inaccessible post offices.
Staff shortages and organizational challenges were cited as primary causes for regional delivery problems, with some areas seeing temporary improvements following hiring initiatives.
The recently enacted postal law reform grants the Bundesnetzagentur authority to impose fines, increasing pressure on logistics companies to improve service quality.
Deutsche Post plans to cut 8,000 jobs by the end of 2025, raising concerns among politicians and consumers about potential further declines in delivery standards.