Overview

• The Bundesnetzagentur received 44,406 complaints about postal services in 2024, a 7% increase from the previous year and the highest on record.
• Nearly 89% of the complaints were directed at Deutsche Post and its DHL division, with issues ranging from delayed or lost deliveries to inaccessible post offices.
• Staff shortages and organizational challenges were cited as primary causes for regional delivery problems, with some areas seeing temporary improvements following hiring initiatives.
• The recently enacted postal law reform grants the Bundesnetzagentur authority to impose fines, increasing pressure on logistics companies to improve service quality.
• Deutsche Post plans to cut 8,000 jobs by the end of 2025, raising concerns among politicians and consumers about potential further declines in delivery standards.