Overview

• The ruling clarifies that refund claims for unlawfully increased account fees expire three years after the year in which the fee arose.
• Statute of limitations begins when customers approve their balance statements, not upon fee debit or discovery of the violation.
• A Verivox survey shows only 11 percent of qualified customers have requested refunds since the 2021 consent requirement judgment.
• Consumer research finds 41 percent of customers unaware of the 2021 ruling and others deterred by perceived effort or uncertainty.
• Advocacy groups urge consumers to review past statements and file claims promptly to avoid forfeiting rights as banks retain unclaimed fees.