Overview
- A local court in Hannover found a package trip was defective because guests could not use pool loungers that others had reserved with towels.
- The judge allowed a 15% reduction of the daily travel price for ten affected days, bringing the traveller's claim to €986.70.
- The traveller had booked a higher-end family holiday to Kos and reported that loungers were reserved from early morning despite hotel rules that banned the practice.
- Complaints to hotel staff and the tour representative went nowhere, and after the operator paid €350, the court said the remaining €636.70 was also owed.
- A court spokesman called it an individual case but noted a similar 2023 decision, and consumer group ADAC advises taking photos, reporting the issue in writing, and seeking a post-trip price cut if the hotel does not act.