Overview
- A civil court in Hanover found a family’s August 2024 package holiday on Kos to be defective and ordered TUI to reimburse €986.70, about 15% of the €7,186 trip price.
- The judgment said every morning all pool sunbeds were marked with towels from 6 a.m., which left the father and his two children without loungers by the hotel pools.
- The guest complained on site to a TUI representative and to hotel staff, but the court noted no effective steps were taken to stop the early towel reservations.
- TUI had offered €350 to settle the dispute, yet the court set higher damages and said travelers at a superior-category hotel can expect enough sunbeds; TUI declined to comment.
- Reporters linked the case to wider 'sunbed wars' across resorts, noting viral videos of morning races and moves like Calpe, Spain’s 2024 threat of €250 fines to curb early spot-saving.